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Browsing articles in "Future CIO"
May 23, 2013
Kenneth Verlage

Kundupplevelsen i fokus – inte teknik

Från Tempo nr 2.2013 (in Swedish)


Sep 4, 2012
Kenneth Verlage

YES, you may build your own!

You may build you own IT applications, but ONLY if:

1) They support your business Core functions and
2) It adds substancial commercial advantage and
3) Time To Market is less than 6 months

Aug 23, 2012
Kenneth Verlage

Wake up and pay attention: Consumer IT won.

I use super safe passwords. We are talking extremely safe. Totally unbreakable.

For me that is. I always keep forgetting the tons of user id's and passwords needed to use computing and Internet. I was therefor greatly surprised when registering for Twitterfeed the other week- I didn't have to make up another internet identify but was allowed to reuse one I already had – like Facebook or Google. Without Twitterfeed being affiliated with Google or Facebook but enabled by something called Open ID. “Really cool” I thought!

Also very convenient is Instagram. Having snapped a picture with your smartphone you can choose to share it in other networks like Facebook, Twitter and all the other majors with a click. Not only cool because it's so easy to share but also because Instagram doesn't lock up the data (your picture) I'm their own network. That's having courage in your business model if you ask me!

Friends, it's pretty clear that Consumer IT won this one.

Since ALL TIMES Corporations and Corporate IT have been spearheading development and functionality. So we dragged Windows back to our homes and private lives and so we spent a fortune on MS Office, Photoshop and Tank-sized PCs.

Thank God SAP never released a Home-edition. That would have sent many good families to the street – broke and totally confused.

Now that have ALL changed. Very fast and in fact so fast not everyone noticed. Or to be correct, not many at all noticed. Yet. But if you are in the trade it is time to wake up and pay attention.

Swarms of applications, not officialy affiliated, sharing data and credentials are the future of corporate IT systems. It is the future of ALL IT. And this both within your company AND beyond. If you want to connect and do e-business with another company you just connect. Like placing a call, like sending a mail.

This is happening RIGHT NOW on a GLOBAL SCALE on the consumer side. But us on the corporate IT side are still stuck in Windows XP-dead-end-land. Afraid to admit we lost, if I'm kind – never realized that we did if I'm not!

So get over the pride! Get over that we lost the battle for development and start moving.

In the end only the dinosaurs will stay with the dinosaur systems. And we all know how THEIR carrieers ended.

Jul 25, 2012
Kenneth Verlage

Full speed to nowhere

Way back the company where i worked was joined by a former Scandinavian Airlines Executive. After a few weeks on the job he came to me all agitated and said “Kenneth, i have never before been in a place where everyone are running like frantics, but getting nowhere.” After he left i realized i just learned a powerful lesson in management – the actual essence of management – to aim all the energy of an organisation in the same direction.

A few years and jobs later a new strong and very experienced Canadian was taking over as director for the division where i was a part. He blew us away – here was clearly a man with visions and understanding of our situation. He put up an impressive program of meetings, one to ones and even regular training sessions with some of us. He gave clear targets and a common goal to us all. And then he disappeared. Never to be seen again. Figure of speech.
What happened was that we had operational problems in Spain, big ones. He went there, only to get his left boot stuck in the muddy details of reality. Soon he was down to his chin and totally absorbed by the Spanish mud. And forever.
I realised after a while this a classic. Are there ANY manager out there who haven’t fallen into the mudpit of reality after making a grand entrance into a new job? I sure have.

So what have i learned? I’m just entering my new directors job at PostNord. Grand entrance done even if i have tried to play it down as much as I could. As a starter I think its essential to manage expectations. Just like companies outside your own tends to look scary, bigger, better and more solid than you own from afar – the same can be true for newcomers from external companies. So i need to get close fast.

And keep that speed right trough the whole program. Get everyone aboard the bus, drive like crazy, brake for no one and stick to the blacktop!